Privacy Policy | Your Service Order Terms & Conditions

Our Privacy Policy This privacy statement describes how Butler Auto Transport, LLC collects and uses the personal information you provide on our Web site: It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Collection and Use of Personal Information We collect the following personal information from you: • Contact Information such as name, email address, mailing address, phone number As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system. We use this information to • Send you requested product or service information • Send you a newsletter • Improve our Web site and marketing efforts • Conduct research and analysis Choice/Opt-Out You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at Information Obtained from Third Parties If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. Information Sharing We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties. We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us. We may also disclose your personal information as required by law such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, if Butler Auto Transport, Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so. Cookies and Other Tracking Technologies We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information. We use another company to place cookies on your computer to collect non-personally identifiable information to compile aggregated statistics for us about visitors to our site. Web beacons Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns. Our Web pages may also contain electronic images known as Web beacons (sometimes called single-pixel gifs) that are set by our third-party partners. Web beacons are used along with cookies enabling our partners to compile aggregated statistics to analyze how our site is used. We use a third party to gather information about how you and others use our Web site. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our site is used. Links to Other Web Sites Our Site includes links to other Web sites whose privacy practices may differ from those of Butler Auto Transport, LLC If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit. Security The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you have any questions about security on our Web site, you can contact us at Additional Policy Information Our Web site includes Widgets, which are interactive mini-programs that run on our site to provide specific services from another company (e.g. displaying the news, opinions, music, etc). Personal information, such as your email address, may be collected through the Widget. Cookies may also be set by the Widget to enable it to function properly. Information collected by this Widget is governed by the privacy policy of the company that created it. You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign-up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network. Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Correcting and Updating Your Personal Information To review and update your personal information to ensure it is accurate, contact us at Notification of Privacy Statement Changes We may update this privacy statement to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Contact Information You can contact us about this privacy statement by writing or email us at the address below: Butler Auto Transport, LLC 316 California Ave 788 Reno, NV 89509 Terms & Conditions BAT | TCS Transport – Industry Standards - Your Service Contract Terms and Agreement 1. Butler/TrueCar Auto Transport will hereafter be referred to as BAT/TrueCar, LLC and is a US Government Licensed (Intrastate Commerce Commission) broker in this transaction. Shipper hereby authorizes BAT/TrueCar to act as its agent in reserving available space to ship vehicle(s) with an authorized, licensed and insured auto transport carrier. 2. BAT/TrueCar does agree to help arrange to have vehicle(s) described in service order shipped on or around the dates available depending on the carrier/transporters scheduling and availability. BAT/TrueCar will designate a licensed and insured carrier/transporter to fulfill your service request. All costs are estimated and are subject to weight and measurement verification. BAT/TrueCar does not guarantee any specific pickup or delivery dates due to road conditions, engine problems, Mother Nature, medical issues, weather etc. Pickup and delivery dates are only estimates and there are no guarantees. BAT/TrueCar is not responsible for delays for any reason. After scheduling, has been confirmed with an authorized carrier/transporter the contact person you provided at the origin will be notified via telephone. At this point, BAT/TruCar has fulfilled our service agreement. We will however follow thru with any issues or concerns you have during the transport of your vehicle and will do our best to furnish any accurate and suitable information necessary. 3. We the Broker, BAT/TrueCar do require a pre-payment for ea vehicle being shipped (does not apply to sea/ocean shipping) that must be paid in advance in the form of a Credit card, Debit Card or PayPal. Sea/Ocean shipping bookings are to be prepaid in full prior to loading the ship. All charges are subject to weight & measurement verification. Rates are good for 7 days and are subject to change without notice. The $100 assignment fee is refundable (refunds may take up to 30 days for processing) if the customer decides to cancel their order. 4. This service order is subject to all terms & conditions of the carrier’s/transporters straight bill of lading (BOL) once vehicle has been confirmed for pick up by a carrier/transporter. Copies of which are available at the office of the carrier/transporter. Once a carrier has been assigned the bill of lading will be the only agreement in effect along with the terms and conditions. Please contact carrier/transporter for a copy of their original BOL. This basically means that any and all claims for delays, and or damage must be made directly through the carrier in which you were assigned. 5. The customer/shipper verifies the vehicle is free of contents, to and including trunk. If in fact the vehicle is loaded with personal items, the carrier/transporter may charge additional fees for overloading and may also decline the transport of your vehicle(s). If your vehicle is declined at pick up by the carrier/transporter BAT/TrueCar will resubmit your information to the dispatch department for rescheduling. There will be a $100.00 rescheduling fee per vehicle assessed to your account. The carrier/transporter is not responsible for damage caused by freezing of engine, cooling system, batteries, or leaking fluids, etc. while in transport. The customer/shipper is responsible for preparing the vehicle for transport, including: disarming any alarms, removing any loose parts, accessories, hanging spoilers, etc.… The carrier/transporter will not be responsible for any exhaust system, mufflers, tail pipes or any mechanical malfunction damage to include engine, transmission, rear end, wiring systems, stereo systems, air bags, brakes, clutches, computerized components (anything that’s is mechanical or electrical). The carrier/transporter will not be responsible for any convertible tops that are loose, torn, or have visible wear. This includes any canvas or material covering. 6. The customer/shipper must, in their absence, designate a person to act as their agent at the point of pick-up and delivery. In which will be noted by customer/shipper on the service order form. If the carrier/transporter is sent to acquire the vehicle(s) and it is not there, is unavailable, has been moved or cannot be picked up for any other reason the customer authorizes BAT/TruCar to charge and or invoice $100 (per vehicle) a reposting fee. for the reposting and rescheduling of your service order. Please inform your contact person at the pickup location that they will be notified (via numbers provided) in advance of time frames that carrier/transporter will be arriving. If in fact, the carrier/transporter has given their proper notification to the pickup location they may also invoice the primary customer a “dry run” fee, mileage charges, any additional charges they deem accurate. If there is a dispute arising from amounts billed from transporter/carrier, they must be taken up directly with whom was contracted to pick up said vehicle. 7. All vehicle(s) to be delivered with a balance owing shall be paid by CASH, MONEY ORDER or CASHIERS CHECK ONLY (US) payable directly to the carrier/transporter. Should delivery be attempted after proper notification and customer/shipper or his/her designated agent does not have proper funds or is unavailable to receive delivery, vehicle(s) will be taken to a terminal. The customer/shipper will be responsible to retrieve and is responsible for all fees involved in the storage and release of vehicle and or re-delivery fees. It is the customer’s/shipper's responsibility to have payment in full when transporter/carrier arrives. If transporter/carrier notices that he is unable to drive to the address at the time of delivery the customer agrees to meet the transporter at a nearby location closest to the delivery address provided by customer/shipper. The customer/shipper agrees that if the payment cannot be made at the time of delivery by cash or cashier’s check, the vehicle will be stored at the nearest terminal at the customer’s/shipper's expense. 8. The customer/shipper agrees that should this vehicle become inoperative for any reason at pick up or during the transport, a $125.00 winch fee will be assessed to the customer/shipper and payable at the time of delivery. Vehicles that are over-sized may incur additional charges from the transporter/carrier. 9. The transporter/carrier has primary insurance responsibility during transit of your vehicle. Any and all claims will be settled at actual cost with the Carrier that shipped your vehicle(s). All claims are to be made directly through the carrier who transported your vehicle(s). Please refer to the transporter's/carrier’s bill of lading (BOL) for information regarding the claim process and phone numbers. The customer agrees that the BOL is the only contract between the parties covering the transport after pick up confirmed. No claim or legal action of any kind may be initiated against the transport broker, BAT/TrueCar. Exceptions for damage must be noted by customer/shipper or customers/shipper's agent on the post trip inspection form BOL at the time of delivery, any claim for damage not documented on the post trip inspection will not be honored as per the carriers straight BOL. 10. In some cases, if after all reasonable efforts are made to ensure the move of your vehicle have been exhausted: The Broker, BAT/TrueCar may contact you to discuss different options for better transportation arrangements, to include possibly researching other companies that may be able to assist you quicker. If canceling your order with BAT/TrueCar refund (broker fee only) of what you paid BAT/TrueCar will be processed for credit. If after 30 days your vehicle has not been scheduled for pick up, you will be refunded for the Service/Broker Fee that you have paid BAT/TrueCar. If cancellation was made prior to scheduling within 30 days from the first available date of pick up, a refund will be processed accordingly. Please remember there is a $75.00 per vehicle non-refundable fee on all shipments. 11. Returned checks fees are $42.00 and are due upon receipt of notification of email. If for any reason payment is not received within 30 days from the date of receipt, your account will be turned over for collections. All incurred costs for collection of monies due to and including collection fees and attorney fees will be the sole shipper/customer’s responsibility. All fraudulent chargeback requests that are debited from our account will result in and a 18% additional charge and if not re-paid to BAT/TrueCar within 15 days it will be immediately sent to collections and a possible LIEN put onto the vehicle shipped. 12. You may cancel your order at any time; cancellations MUST be made via email to BAT/TrueCar does not accept cancellations via telephone. Once cancellation has been received it will be submitted to accounting for the refund process which may take up to 30 days, however if a transporter/carrier was assigned and confirmed a schedule to pick up your vehicle there is no refund due. Please remember there is a $75.00 NON-REFUNDABLE FEE on each vehicle. 13. Non-disparagement Clause, BAT/TrueCar has very serious internal procedures for complaints and disputes to be addressed and resolved. You agree that you will not (nor will you cause or cooperate with others to) publicly criticize, ridicule, disparage or defame the Company or its products, services, policies, directors, officers, shareholders, or employees, with or through any written or oral statement or image (including, but not limited to, any statements made via websites, blogs, postings to the internet, or emails and whether or not they are made anonymously or through the use of a pseudonym). You agree to provide full cooperation to resolve/mediate and assist in assisting the Company to investigate such statements if the Company reasonably believes that you are the source of the statements. (Fines can be up to $3500.00) 14. Customer shall defend, indemnify, and hold harmless BAT/TrueCar from any and all actual or alleged claims, demands, causes of action, liability, loss, damage and/or injury (to property or persons, including without limitation wrongful death), whether brought by an individual or other entity, imposed by a court of law or by administrative action of any federal state or local agency, arising out of or incident to any acts, omissions, negligence, or willful misconduct of BAT/TrueCar, or the Carrier, its personnel, employees, agents, or contractors in connection with or arising out of BAT/TrueCar or the Carrier’s actions. The indemnification includes, without limitation, the payment of all penalties, fines, judgments, awards, attorney’s fees, and related costs or expenses, and any reimbursements to BAT/TrueCar for all legal expenses and costs incurred by it. 15. This agreement shall be construed in accordance with the laws of the State of Nevada. The parties here agree that all actions or proceedings arising in connection to this agreement shall be tried and litigated exclusively in the State or Federal (if permitted by law and a party elects to file an action in federal court) courts located in Washoe County, in the state of Nevada. This choice of venue is intended by the parties to be mandatory and not permissive in nature, and to preclude the possibility of litigation between the parties with respect to, or arising out of, this Agreement in any jurisdiction other than that specified in this section. Each party waives any right it may have to assert the doctrine of forum non-convenience or similar doctrine or to object to venue with respect to any proceeding brought in accordance with this section. By action of this provision, the parties agree to submit to the personal jurisdiction of the aforementioned court. 16. We reserve the right to refuse and or cancel service to anyone who violates any of the terms and agreement written above. Alternatively, for any other reason we feel necessary, ie: Threats, harassment, etc. 17. You also agree to these terms at the time your order is reserved or booked. Terms and Agreement are subject to change by BAT/TrueCar Management at any time. Discounted prepayments also apply to all of the above. All estimates are subject to weight & measurement verification. There may be a 7% -18% Fuel Surcharge added to your quote once the order has been booked.